Careers

Full-time
Irvine, CA
Posted 7 days ago
DynaScan Technology, Inc. is a premier manufacturer of innovative digital display products. Our products are used around the world by some of the largest companies in retail, banking, transportation, and advertising. We are an agile, entrepreneurial organization that values teamwork and innovation with a strong focus on customer support to build lasting relationships. We are looking for a qualified Field Application Engineer to support to service our customers and products. You will provide superior technical support before and after the sale, ensuring customer satisfaction while being able to communicate technical details and requirements to a non-technical audience. Your day-to-day duties will involve diagnosing issues—both out in the field—and in our Irvine, California service facility. You will troubleshoot problems and find a solution. You will also test existing installations and make adjustments as necessary to optimize their use. This position is based at our US headquarters in Irvine, California. Job Responsibilities
  • Provide technical support for customers via email, telephone, remote, and in-person troubleshooting and repair of LCD display products.
  • Assisting with display product installation and configuration setup
  • Process and manage support cases and service logs in our Customer Relationship Manager (CRM).
  • Ensure completeness and accuracy of RMAs and service tickets and address all queries within the agreed-upon service-level agreement (SLA)
  • Develop in-depth knowledge of products and solutions, stay up-to-date with new features and firmware updates
  • Create and maintain technical documentation, including installation guides and troubleshooting procedures, maintain knowledge base, SOP, and all support documents and update as required
  • Perform and document root cause failure analysis on customer-owned electronic devices and gather customer feedback and insights to provide input and liaise with R&D and FAE Engineering team for product improvements and enhancements.
  • Assist with trade show and event preparation, setup, and dismantle
  • Support our sales team with pre-sales and post-sales processes
  • Manage and coordinate technical projects, and day‐to‐day operations as needed, including site visits to alternate locations for customer requirements.
Requirements and Qualifications
  • 5 years of Hands-on work experience as an Electronic Service/Support Engineer or Technician in an AV-related field (Digital signage experience is a plus)
  • Bachelor’s degree in electrical engineering or a related field is preferred
  • Proficiency in 110/220v and low voltage electrical circuitry and components.
  • Ability to read, interpret, and understand technical and non-technical documents; including, but not limited to product drawings and specifications.
  • Strong knowledge of industrial maintenance practices and procedures.
  • Excellent problem-solving and troubleshooting skills.
  • Ability to work independently and collaboratively in a dynamic and fast-paced environment with a Customer-focused mindset.
  • Effective communication skills, both verbal and written, with the ability to convey complex technical information to non-technical audiences.
  • Willingness to travel to customer sites as required (up 30-40%).

Job Features

Job CategoryService

DynaScan Technology, Inc. is a premier manufacturer of innovative digital display products. Our products are used around the world by some of the largest companies in retail, banking, transportation, ...

Full-time
Taiwan, Taoyuan City
Posted 8 months ago

Job Duties

  • Business Analysis: Understanding business objectives, requirements, and constraints to ensure alignment between project goals and overall business strategy.
  • Project Planning: Developing project plans, defining objectives, establishing timelines, and allocating resources.
  • Schedule Management: Creating project schedules, monitoring progress, identifying delays, and implementing corrective actions to keep the project on track.
  • Reporting and Documentation: Generating progress reports, documenting project milestones, and maintaining project documentation.
  • Collaborate with a cross-functional team: Including global Sales team, engineers and product managers to ensure our branding is consistent and appealing.

職務類別

專案管理主管 專案業務主管 其他專案管理師

工作待遇

待遇面議(經常性薪資達 4 萬元或以上)

工作性質

全職

上班地點

桃園市龜山區文茂路88號6樓

管理責任

不需負擔管理責任

出差外派

無需出差外派

上班時段

日班

休假制度

週休二日

可上班日

兩週內

需求人數

1人  

條件要求

工作經歷

5年以上

學歷要求

大學

科系要求

工業工程相關、光電工程相關、其他商業及管理相關

語文條件

英文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通 贊助提升英文能力

擅長工具

Windows 2000ExcelOutlookProjectWord中文打字20~50 贊助提升專業能力

工作技能

專案成本╱品質╱風險管理專案時間╱進度控管專案規劃執行╱範圍管理專案溝通╱整合管理專案管理架構及專案說明客戶資料更新維護業務或通路開發業績目標分配與績效達成業績與管理報表撰寫產品介紹及解說銷售

其他條件

  • Related experience on DOOH, PID, LFD or retail system industry.
  • Fluency in English (speaking/ writing/ reading), TOEIC score requires above 650. Additional language skill is a plus.
  • Work experience as a PJM, BDM, project leader or similar role.
  • Good knowledge of display business and marketing.
  • Cross-department communication ability.
  • Excellent client-facing and international communication skills.
  • Positive and aggressive attitude, outgoing, highly energized and self-motivated.

福利制度

分紅/禮金

  • 員工紅利
  • 年終獎金
  • 中秋、端午、生日禮券
  • 年度旅遊補助
  • 員工結婚、生育、喪葬、住院補助和急難救助

保險類

  • 勞保
  • 健保
  • 團體保險

假期制度

  • 週休二日
  • 特休/年假
  • 一年五天不扣薪病假
  • 貼心一日生日假

貼心福利

  • 員工餐廳
  • 員工休閒中心(多功能游泳池、健身房、舞蹈教室及休閒娛樂區)
  • 員工年度健康檢查
  • 林口總公司提供交通車(台北/桃園)
  • 林口總公司提供男女員工宿舍
  • 室內外汽機車停車場
  • 長庚醫師駐診醫務室,提供專業諮詢服務及職場健康促進活動
  • 女性員工哺乳室
  • 各專業領域教育訓練課程
 

Job Features

Job CategoryOperations

Job Duties Business Analysis: Understanding business objectives, requirements, and constraints to ensure alignment between project goals and overall business strategy. Project Planning: Developing pro...

DynaScan Technology, Inc. is a premier manufacturer of innovative digital display products. Our products are used around the world by some of the largest companies in retail, banking, transportation, and advertising. We are an agile, entrepreneurial organization that values teamwork and innovation with a strong focus on customer support to build lasting relationships.

DynaScan is looking to hire an individual with the talent and passion to fill the position of Business Development Manager – Outdoor Digital Display Solutions. As a member of our team, the successful candidate will be responsible for seeking and developing new business opportunities for DynaScan outdoor digital display solutions while also generating and increasing sales from existing customers including key accounts and channel partners.

This position is based at our US headquarters in Irvine, California.

Responsibilities

  • Identify, seek, and create new business opportunities for DynaScan outdoor digital display solutions.
  • Develop and cultivate relationships with key stakeholders in all relevant fields.
  • Demonstrate a commitment to customers, including visits to customers and participating in trade events.
  • Identify key influencers and decision-makers to help drive sustainable growth.
  • Create a weekly sales activity report; monitor and review performance against forecasts and sales activities.
  • Utilize CRM (Dynamics) to effectively self-manage activities and sales opportunities.
  • Provide customer input, market conditions, and trends to the company.

Requirements

  • Bachelor's degree in a relevant field.
  • 10+ years of business development experience in a related industry.
  • Relevant technology understanding of LCD displays, connectivity, and media management systems.
  • A combination of strong hunting instincts with an existing portfolio of prospective customers.
  • Excellent spoken and written language skills.
  • Ability and willingness to create and deliver reports and forecasts on a weekly basis and utilize the company’s CRM as the primary clients/project management tracking tool.
  • Ability and willingness to travel within the United States up to 30% of the time.

Job Features

Job CategorySales

DynaScan Technology, Inc. is a premier manufacturer of innovative digital display products. Our products are used around the world by some of the largest companies in retail, banking, transportation, ...

Worldwide Offices

With offices in Europe, North America, and Asia,
DynaScan is equipped for international rollouts and support.