Careers

Full-time
Irvine, CA
Posted 2 weeks ago
DynaScan Technology, Inc. is a premier manufacturer of innovative digital display products. Our products are used around the world by some of the largest companies in retail, banking, transportation, and advertising. We are an agile, entrepreneurial organization that values teamwork and innovation with a strong focus on customer support to build lasting relationships. We are looking for a qualified Field Application Engineer to support to service our customers and products. You will provide superior technical support before and after the sale, ensuring customer satisfaction while being able to communicate technical details and requirements to a non-technical audience. Your day-to-day duties will involve diagnosing issues—both out in the field—and in our Irvine, California service facility. You will troubleshoot problems and find a solution. You will also test existing installations and make adjustments as necessary to optimize their use. This position is based at our US headquarters in Irvine, California. Job Responsibilities
  • Provide technical support for customers via email, telephone, remote, and in-person troubleshooting and repair of LCD display products.
  • Assisting with display product installation and configuration setup
  • Process and manage support cases and service logs in our Customer Relationship Manager (CRM).
  • Ensure completeness and accuracy of RMAs and service tickets and address all queries within the agreed-upon service-level agreement (SLA)
  • Develop in-depth knowledge of products and solutions, stay up-to-date with new features and firmware updates
  • Create and maintain technical documentation, including installation guides and troubleshooting procedures, maintain knowledge base, SOP, and all support documents and update as required
  • Perform and document root cause failure analysis on customer-owned electronic devices and gather customer feedback and insights to provide input and liaise with R&D and FAE Engineering team for product improvements and enhancements.
  • Assist with trade show and event preparation, setup, and dismantle
  • Support our sales team with pre-sales and post-sales processes
  • Manage and coordinate technical projects, and day‐to‐day operations as needed, including site visits to alternate locations for customer requirements.
Requirements and Qualifications
  • 5 years of Hands-on work experience as an Electronic Service/Support Engineer or Technician in an AV-related field (Digital signage experience is a plus)
  • Bachelor’s degree in electrical engineering or a related field is preferred
  • Proficiency in 110/220v and low voltage electrical circuitry and components.
  • Ability to read, interpret, and understand technical and non-technical documents; including, but not limited to product drawings and specifications.
  • Strong knowledge of industrial maintenance practices and procedures.
  • Excellent problem-solving and troubleshooting skills.
  • Ability to work independently and collaboratively in a dynamic and fast-paced environment with a Customer-focused mindset.
  • Effective communication skills, both verbal and written, with the ability to convey complex technical information to non-technical audiences.
  • Willingness to travel to customer sites as required (up 30-40%).

Job Features

Job CategoryService

DynaScan Technology, Inc. is a premier manufacturer of innovative digital display products. Our products are used around the world by some of the largest companies in retail, banking, transportation, ...

DynaScan Technology, Inc. is a premier manufacturer of innovative digital display products. Our products are used around the world by some of the largest companies in retail, banking, transportation, and advertising. We are an agile, entrepreneurial organization that values teamwork and innovation with a strong focus on customer support to build lasting relationships.

DynaScan is looking to hire an individual with the talent and passion to fill the position of Business Development Manager – Outdoor Digital Display Solutions. As a member of our team, the successful candidate will be responsible for seeking and developing new business opportunities for DynaScan outdoor digital display solutions while also generating and increasing sales from existing customers including key accounts and channel partners.

This position is based at our US headquarters in Irvine, California.

Responsibilities

  • Identify, seek, and create new business opportunities for DynaScan outdoor digital display solutions.
  • Develop and cultivate relationships with key stakeholders in all relevant fields.
  • Demonstrate a commitment to customers, including visits to customers and participating in trade events.
  • Identify key influencers and decision-makers to help drive sustainable growth.
  • Create a weekly sales activity report; monitor and review performance against forecasts and sales activities.
  • Utilize CRM (Dynamics) to effectively self-manage activities and sales opportunities.
  • Provide customer input, market conditions, and trends to the company.

Requirements

  • Bachelor's degree in a relevant field.
  • 10+ years of business development experience in a related industry.
  • Relevant technology understanding of LCD displays, connectivity, and media management systems.
  • A combination of strong hunting instincts with an existing portfolio of prospective customers.
  • Excellent spoken and written language skills.
  • Ability and willingness to create and deliver reports and forecasts on a weekly basis and utilize the company’s CRM as the primary clients/project management tracking tool.
  • Ability and willingness to travel within the United States up to 30% of the time.

Job Features

Job CategorySales

DynaScan Technology, Inc. is a premier manufacturer of innovative digital display products. Our products are used around the world by some of the largest companies in retail, banking, transportation, ...

Worldwide Offices

With offices in Europe, North America, and Asia,
DynaScan is equipped for international rollouts and support.