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DynaScan premium public displays are manufactured to the highest standards and are warranted against
defects in materials and workmanship. To learn more about product warranties and how to obtain
warranty service, select the applicable product line below.
DynaScan’s warranty obligations are limited to the terms set forth below:
DynaScan warrants its professional LCD display product delivered new to the original purchaser against defects in materials and workmanship for THREE (3) YEARS from the date of original purchase.
If a product is found to be defective in material and workmanship during the Limited Warranty Period, DynaScan will, at its sole option, (a) repair the product at no charge with new or reconditioned parts, or (b) replace the product with a functionally equivalent product. A replacement part or product assumes the remaining warranty of the original part or product, or NINETY (90) DAYS from the date of replacement or repair, whichever provides a longer coverage. When a part or product is replaced, any replacement item becomes your property and the replaced item becomes DynaScan’s property.
OBTAINING WARRANTY SERVICE
You must contact DynaScan and identify the unit by its model number, serial number and date of purchase, and furnish a brief description of the problem. You may be required to provide a proof-of-purchase such as the original invoice.
DynaScan will first attempt to assist you in resolving the issues over the telephone or via email. If it is determined that the issue cannot be resolved, DynaScan will issue a Return Merchandize Authorization number (RMA) and will contact you to arrange the delivery of the replacement product.
You will be responsible for re-packing the defective part or product in its original packing material. DynaScan will send you the replacement item and will retrieve the defective one at the same time. Removal and/or installation cost of the part or product are your responsibility.
If a part or product is returned and subsequently deemed to have no fault or defect covered under this warranty, DynaScan may charge you for all costs and expenses incurred in connection with providing the warranty.
This Limited Warranty applies only to products manufactured by DynaScan that can be identified by the “DynaScan” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any accessory that may be provided with products or any software, even if packaged or sold with DynaScan hardware. Non-DynaScan manufacturers, suppliers, or publishers may provide their own warranties.
DynaScan is not liable for any damage to or loss of data or other information stored on any media, or any non- DynaScan product or part not covered by this warranty.
This warranty does not apply to:
- Damage caused by natural disaster, accident, abuse, misuse, misapplication, improper integration, neglect, floods, electric power fluctuations and/or spikes.
- Damage caused by operating the product outside its parameters and/or environment as specified on the product datasheet, including but not limited to, exposing the product to temperatures exceeding its operating and storage ratings, exposing indoor product to conditions such as water, excessive humidity, salty air, and/or dust, whether unprotected or inside an enclosure.
- Damage caused by service, including upgrades and expansions, performed by anyone who is not a DynaScan Authorized Service Provider.
- A product or a part that has been tempered with or modified without DynaScan’s approval.
- Damage to the product due to shipment.
- Normal wear and tear.
- Latent image, image retention or “burn-in” resulting from displaying a static image for long periods.
- If a serial number has been removed, modified or defaced.
DYNASCAN DOES NOT PROVIDE ANY RECOMMENDATIONS OR APPROVAL, WHETHER EXPLICIT OR IMPLIED, NOR CAN IT BE HELD ACCOUNTABLE OR LIABLE FOR ANY INTEGRATION BY THIRD PARTIES OF ITS DISPLAYS, INCLUDING BUT NOT LIMITED TO, INTEGRATING THE DISPLAYS INTO KIOSKS AND/OR OTHER ENCLOSURES, OR EMBEDDING THEM INSIDE FURNITURE AND WALLS. BUYER IS RESPONSIBLE FOR ENSURING THAT SUCH INTEGRATION WILL MAINTAIN THE DISPLAYS WITHIN THEIR OPERATING PARAMETERS AT ALL TIMES. ANY PICTURE, DRAWING, SIMULATION OR RENDERING SHOWING PRIOR INTEGRATION BY OTHERS, WHETHER PROVIDED BY DYNASCAN OR NOT, SHALL NOT BE CONSTRUED AS DYNASCAN’S APPROVAL OF SAID PRIOR INTEGRATION.
THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. DYNASCAN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF DYNASCAN CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. NO DYNASCAN RESELLER, AGENT, OR
EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.
DYNASCAN IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH DYNASCAN PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. D YNASCAN SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA.
To obtain warranty service for your product, please contact DynaScan’s service department by email at email@example.com or by filling our online form at https://www.dynascandisplay.com/support/
Out of Warranty Service
DynaScan offers out of warranty service on all of its products. To discuss service options for your out of
warranty product, please contact DynaScan’s service department.
Professional LCD Technology
A nit is a measurement of luminance, and is equivalent to one candela per square meter (cd/m²). The unit is based on the candela, the SI unit of luminous intensity, and the square meter, the SI unit of area. As a measure of light emitted per unit area, this unit is frequently used to specify the brightness of a display device. Most consumer desktop LCDs have luminance ratings ranging from 200 to 350 nits.
In general, 1,500 nits provides readable text in outdoor daylight, while grayscale and outdoor video require up to 5,000 nits for sufficient color depth. With maximum brightness ratings up to 6,000 nits, DynaScan high-brightness LCDs produce a sunlight-readable image that may easily be seen in storefront windows and other brightly lit environments.
Source: Candela per square metre. (2013, February 25). In Wikipedia, The Free Encyclopedia. Retrieved 22:19, May 6, 2013, from http://en.wikipedia.org/w/index.php?title=Candela_per_square_metre&oldid=540292019
A sunlight readable or daylight viewable monitor is also known as a high brightness monitor. It is designed to operate in very bright environments, for example in broad daylight. High brightness monitors are typically used commercially in kiosks and out-of-home advertising.
DynaScan recommends screens with a brightness rating of at least 2,500 for applications in high ambient light locations and 5,000 nits for applications in direct sunlight.
Source: High brightness monitor. (2011, February 17). In Wikipedia, The Free Encyclopedia. Retrieved 20:47, May 8, 2013, from http://en.wikipedia.org/w/index.php?title=High_brightness_monitor&oldid=414450560
D65, also known as CIE Standard Illuminant D65, is a commonly-used standard illuminant defined by the International Commission on Illumination (CIE). It is part of the D series of illuminants that try to portray standard illumination conditions at open-air in different parts of the world. D65 corresponds roughly to a midday sun in Western Europe / Northern Europe, hence it is also called a daylight illuminant.
Many displays have a tendency to be rather cool or “bluish”. DynaScan High Bright LCDs come equipped to display the D65 (6500 K) CIE color standard right out of the box. This setting produces a very natural looking image which has a correlated color temperature to that of natural daylight.
Source: Illuminant D65. (2013, March 14). In Wikipedia, The Free Encyclopedia. Retrieved 20:48, May 8, 2013, from http://en.wikipedia.org/w/index.php?title=Illuminant_D65&oldid=544142963
With daylight viewable capabilities, DynaScan high brightness screens are great for outdoor applications such as kiosks and building facades. For outdoor installations a weatherproof enclosure is required. In many instances, this may include the use of an air conditioning system.
High temperatures can cause LCDs to blacken when the liquid crystal panel becomes too hot. This is often referred to as isotropic failure or blackening defect. DynaScan offers LCD screens that utilize panels which are capable of reaching temperatures as high as 110° C (230° F) before blackening occurs.
Unlike consumer television sets, professional displays are designed to run 24 hours a day, 7 days a week with advanced heat management systems. Built with security in mind, they offer rugged metal construction and the ability to lockout remote control functions. While televisions are limited to being mounted in a landscape orientation, professional displays may also be mounted in a vertical, portrait orientation. Perhaps most importantly, consumer televisions are not covered by warranty when used in a commercial environment.
Since a direct LED backlight is made up of many individual LEDs, it can achieve what is known as localized dimming. Localized dimming is the reduction in backlight output in coordination with the video signal. Areas of the image that are darker will have the backlight dimmed to increase the level of black in the picture. Direct lit LED backlights have an advantage here, because there are more discrete LEDs in the array behind the LCD panel.
DynaScan premium public displays feature a local dimming LED back light technique for a remarkably high contrast picture as high as 1,000,000:1 (dynamic). With direct local dimming, darker areas of an image receive less backlighting than lighter areas, as opposed to CCFL and edge-lit LED backlights which illuminate an entire screen at all times causing blacks and dark areas to appear washed out.
As the manufacturer, DynaScan offers a variety of sales channels – from nationwide distributors, to local dealers, to direct sales, depending on your location. Please submit our online sales inquiry form and we will connect you with a sales representative for your area.
DynaScan is looking for local dealers around the world with both sales and service capabilities. To learn more about becoming a dealer, please fill out our online inquiry form. An account executive will contact you shortly to discuss dealership opportunities in your area.
With offices in Europe, North America, and Asia,
DynaScan is equipped for international rollouts and support.