Support

Technical Support

For technical support, questions about your display, or to speak with a representative, please contact our service department.

RMA Request

866-508-4848 (USA)

or +1-949-421-0348
(outside the USA)

 

Available Monday-Friday

8am-5pm
(Pacific Standard Time)

USA Support Email:

 

Europe Support Email:

DynaScan premium public displays are manufactured to the highest standards and are warranted against
defects in materials and workmanship. To learn more about product warranties and how to obtain
warranty service, select the applicable product line below.

WARRANTY COVERAGE

DynaScan’s warranty obligations are limited to the terms set forth below:

DynaScan warrants its professional LCD display product delivered new to the original purchaser against defects in materials and workmanship for THREE (3) YEARS from the date of original purchase.

If a product is found to be defective in material and workmanship during the Limited Warranty Period, DynaScan will, at its sole option, (a) repair the product at no charge with new or reconditioned parts, or (b) replace the product with a functionally equivalent product. A replacement part or product assumes the remaining warranty of the original part or product, or NINETY (90) DAYS from the date of replacement or repair, whichever provides a longer coverage. When a part or product is replaced, any replacement item becomes your property and the replaced item becomes DynaScan’s property.

OBTAINING WARRANTY SERVICE

You must contact DynaScan and identify the unit by its model number, serial number and date of purchase, and furnish a brief description of the problem. You may be required to provide a proof-of-purchase such as the original invoice.

DynaScan will first attempt to assist you in resolving minor issues over the telephone or via email. If it is determined that the issue cannot be resolved, DynaScan will issue a Return Merchandize Authorization number (RMA) and will contact you to arrange the delivery of the replacement product.

You will be responsible for re-packing the defective part or product in its original packing material. DynaScan will send you the replacement item and will retrieve the defective one at the same time. Removal and/or installation cost of the part or product are your responsibility.

If a part or product is returned and subsequently deemed to have no fault or defect covered under this warranty, DynaScan may charge you for all costs and expenses incurred in connection with providing the warranty.

WARRANTY EXCLUSIONS

This Limited Warranty applies only to products manufactured by DynaScan that can be identified by the “DynaScan” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any accessory that may be provided with products or any software, even if packaged or sold with DynaScan hardware. Non-DynaScan manufacturers, suppliers, or publishers may provide their own warranties.

DynaScan is not liable for any damage to or loss of data or other information stored on any media, or any non-DynaScan product or part not covered by this warranty.

This warranty does not apply to:

  • Damage caused by natural disaster, accident, abuse, misuse, misapplication, neglect, improper ventilation, water, electric power fluctuations and/or spikes, and operating the product outside its recommended parameters and/or environment.
  • Damage caused by service, including upgrades and expansions, performed by anyone who is not a DynaScan Authorized Service Provider.
  • A product or a part that has been tempered with or modified without DynaScan’s approval.
  • Damage to the product due to shipment.
  • Normal wear and tear.
  • Latent image, image retention or “burn-in” resulting from displaying a static image for long periods.
  • If a serial number has been removed, modified or defaced.

LIMITATIONS

THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. DYNASCAN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF DYNASCAN CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. NO DYNASCAN RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.

DYNASCAN IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH DYNASCAN PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. DYNASCAN SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA.

CONSUMER PROTECTION AND OTHER LAWS MAY APPLY

Some states or countries do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. Some states or countries may provide for additional warranty rights and remedies, and the provisions contained in this limited warranty are not intended to limit, modify, or exclude any mandatory warranty requirements provided by states.

If any provision of this warranty is found to be invalid or unenforceable, if as a matter of law it can be modified to comply with the particular minimum warranty laws of the state or country it shall be deemed so modified, otherwise it shall be severed from this warranty and the remaining provisions shall remain valid and enforceable.

CONTACTING DYNASCAN

To obtain warranty service for your product, please contact DynaScan’s service department:

Phone: 866-508-4848 inside the USA or +1-949-421-0348 outside the USA

Email: support@dynascandisplay.com

WARRANTY COVERAGE

DynaScan’s warranty obligations are limited to the terms set forth below:

DynaScan warrants its 360° LED display (“Product”) delivered new to the original purchaser against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original purchase.

If a Product is found to be defective in material and/or workmanship during the Limited Warranty Period, DynaScan will repair the Product at no charge with new or reconditioned parts. A replacement part assumes the remaining warranty of the original part, or NINETY (90) DAYS from the date of replacement or repair, whichever provides you with a longer coverage. When a part is replaced, any replacement item becomes your property and the replaced item becomes DynaScan’s property. The defective parts must be sent to DynaScan at your cost.

OBTAINING WARRANTY SERVICE

You must contact DynaScan, and identify the unit by model number, serial number and date of purchase, and furnish a brief description of the problem. You may be required to provide a proof-of-purchase such as the original invoice.

DynaScan will first attempt to assist you in resolving minor issues over the telephone or via email. If it is determined that the issue cannot be resolved, DynaScan will issue a Return Merchandize Authorization number (RMA) indicating the service center closest to you.

You will be responsible for sending the defective part at your own cost, and DynaScan will send you the replacement part. Removal and/or installation cost of the part are your responsibility.

In case a replacement part is sent out to you before the defective part has been returned to DynaScan, you may be asked to provide a valid credit card to ensure the timely return of the defective product. DynaScan must receive the defective part in otherwise good condition (see Exclusions below) and in its original packing material within TWO (2) WEEKS after the replacement item has been shipped out, or your credit card will be charged for the current MSRP of the part or product.

If a part is returned and subsequently deemed to have no fault or defect covered under this warranty, DynaScan may charge you for all costs and expenses incurred in connection with providing the warranty.

WARRANTY EXCLUSIONS

This Limited Warranty applies only to products manufactured by DynaScan that can be identified by the “DynaScan” trademark, trade name, or logo affixed to them. This Limited Warranty does not apply to any accessory that may be provided with products or any software, even if packaged or sold with DynaScan’s hardware. Non-DynaScan manufacturers, suppliers, or publishers may provide their own warranties.

DynaScan is not liable for any damage to or loss of data or other information stored on any media, or any non-DynaScan product or part not covered by this warranty.

WARRANTY

This warranty does not apply to:

  • Damage caused by natural disaster, accident, abuse, misuse, misapplication, neglect, improper ventilation, water, electric power fluctuations and/or spikes, and operating the Product outside its suggested parameters and/or environment.
  • Damage caused by service, including upgrades and expansions, performed by anyone who is not a DynaScan Authorized Service Provider.
  • A product or a part that has been tempered with or modified without DynaScan’s approval.
  • Damage to the Product due to shipment.
  • Normal wear and tear, normal degradation of LEDs’ brightness over time, and normal discoloration of outside covers or polycarbonate shields.
  • If a serial number has been removed, modified or defaced.

LIMITATIONS

THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. DYNASCAN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF DYNASCAN CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. NO DYNASCAN RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.

DYNASCAN IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH DYNASCAN PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. DYNASCAN SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA.

CONSUMER PROTECTION AND OTHER LAWS MAY APPLY

Some states or countries do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. Some states or countries may provide for additional warranty rights and remedies, and the provisions contained in this limited warranty are not intended to limit, modify, or exclude any mandatory warranty requirements provided by states.

If any provision of this warranty is found to be invalid or unenforceable, if as a matter of law it can be modified to comply with the particular minimum warranty laws of the state or country it shall be deemed so modified, otherwise it shall be severed from this warranty and the remaining provisions shall remain valid and enforceable.

CONTACTING DYNASCAN

To obtain warranty service for your product, please contact DynaScan’s service department:

Phone: 866-508-4848 inside the USA or +1-949-421-0348 outside the USA

Email: support@dynascandisplay.com

Out of Warranty Service

DynaScan offers out of warranty service on all of its products. To discuss service options for your out of
warranty product, please contact DynaScan’s service department.

Below are common questions about DynaScan and its products.
Still have questions? Feel free to contact us.

Professional LCD Technology

A nit is a measurement of luminance, and is equivalent to one candela per square meter (cd/m²). The unit is based on the candela, the SI unit of luminous intensity, and the square meter, the SI unit of area. As a measure of light emitted per unit area, this unit is frequently used to specify the brightness of a display device. Most consumer desktop LCDs have luminance ratings ranging from 200 to 350 nits.
In general, 1,500 nits provides readable text in outdoor daylight, while grayscale and outdoor video require up to 5,000 nits for acceptable color depth. With maximum brightness ratings up to 7,000 nits, DynaScan high brightness LCDs produce a sunlight readable image which may easily be seen in storefront windows and other brightly lit environments.

Source: Candela per square metre. (2013, February 25). In Wikipedia, The Free Encyclopedia. Retrieved 22:19, May 6, 2013, from http://en.wikipedia.org/w/index.php?title=Candela_per_square_metre&oldid=540292019

A sunlight readable or daylight viewable monitor is also known as a high brightness monitor. It is designed to operate in very bright environments, for example in broad daylight. High brightness monitors are typically used commercially in kiosks and out-of-home advertising.

DynaScan recommends screens with a brightness rating of at least 2,500 for applications in high ambient light locations and 5,000 nits for applications in direct sunlight.

Source: High brightness monitor. (2011, February 17). In Wikipedia, The Free Encyclopedia. Retrieved 20:47, May 8, 2013, from http://en.wikipedia.org/w/index.php?title=High_brightness_monitor&oldid=414450560

D65, also known as CIE Standard Illuminant D65, is a commonly-used standard illuminant defined by the International Commission on Illumination (CIE). It is part of the D series of illuminants that try to portray standard illumination conditions at open-air in different parts of the world. D65 corresponds roughly to a midday sun in Western Europe / Northern Europe, hence it is also called a daylight illuminant.

Many displays have a tendency to be rather cool or “bluish”. DynaScan High Bright LCDs come equipped to display the D65 (6500 K) CIE color standard right out of the box. This setting produces a very natural looking image which has a correlated color temperature to that of natural daylight.

Source: Illuminant D65. (2013, March 14). In Wikipedia, The Free Encyclopedia. Retrieved 20:48, May 8, 2013, from http://en.wikipedia.org/w/index.php?title=Illuminant_D65&oldid=544142963

With daylight viewable capabilities, DynaScan high brightness screens are great for outdoor applications such as kiosks and building facades. For outdoor installations a weatherproof enclosure is required. In many instances, this may include the use of an air conditioning system.

High temperatures can cause LCDs to blacken when the liquid crystal panel becomes too hot. This is often referred to as isotropic failure or blackening defect. DynaScan offers LCD screens that utilize panels which are capable of reaching temperatures as high as 110° C (230° F) before blackening occurs.  

Unlike consumer television sets, professional displays are designed to run 24 hours a day, 7 days a week with advanced heat management systems. Built with security in mind, they offer rugged metal construction and the ability to lockout remote control functions. While televisions are limited to being mounted in a landscape orientation, professional displays may also be mounted in a vertical, portrait orientation. Perhaps most importantly, consumer televisions are not covered by warranty when used in a commercial environment.

Since a direct LED backlight is made up of many individual LEDs, it can achieve what is known as localized dimming. Localized dimming is the reduction in backlight output in coordination with the video signal. Areas of the image that are darker will have the backlight dimmed to increase the level of black in the picture. Direct lit LED backlights have an advantage here, because there are more discrete LEDs in the array behind the LCD panel.

DynaScan premium public displays feature a local dimming LED back light technique for a remarkably high contrast picture as high as 1,000,000:1 (dynamic). With direct local dimming, darker areas of an image receive less backlighting than lighter areas, as opposed to CCFL and edge-lit LED backlights which illuminate an entire screen at all times causing blacks and dark areas to appear washed out.

360 Degree LED Technology

It is important to select a screen that will not only be visible and attract attention, but also fit the size constraints of the desired location. You can find our screen selection guide here.

DynaScan 360° displays consist of a drum incorporating several red, green, and blue LED modules. As the drum spins, the system controls the lighting of each pixel at a precise location, using a principle called “persistence of vision”. The result is a perfect image with high brightness and a pixel pitch as low as 2mm.

No. DynaScan 360 degree LED video displays utilize standard video content and “wrap” the image around the column. For content considerations and specifications, refer to the content creation guides found under the “downloads” section on the product information page for each model.

Sales

As the manufacturer, DynaScan offers a variety of sales channels – from nationwide distributors, to local dealers, to direct sales, depending on your location. Please submit our online sales inquiry form and we will connect you with a sales representative for your area.

DynaScan is looking for local dealers around the world with both sales and service capabilities. To learn more about becoming a dealer, please fill out our online inquiry form. An account executive will contact you shortly to discuss dealership opportunities in your area.

DynaScan offers various rental options of 360 degree LED video displays for your special event, including trade shows and exhibitions, seminars, corporate events and parties, outdoor events, and marketing campaigns. We offer weekly rentals in a wide variety of sizes for both indoor and outdoor applications. To learn more, or to reserve a display, visit our rental service page.

Worldwide Offices

With offices in Europe, North America, and Asia,
DynaScan is equipped for international rollouts and support.